When most people think about getting their industrial equipment repaired, they think of headaches. From frustrating online searches, unanswered quote requests, to unreasonably high quotes, super long lead times, and the list goes on. Almost seems like its best to just scrap it and buy new, right?
This is what our customers share about their experiences before they actually find us. And we strive to show our clients that the repair process does not have to be such a headache. Here at Precision Zone, we want to get you back up and running as quickly as possible.
Case in point: an Okuma BLII-D50A AC Servo drive came into our facility last week. The customer called in a panic because his machine had gone down and he needed to get things running immediately.
Our customer was local, so instead of sending us the drive for an evaluation, they simply dropped it off and we evaluated the unit the same day. Our technician found out that this Drive had leaky capacitors, some corroded traces, and a couple of bad circuit board components.
As soon as the drive was evaluated at no cost to the customer, our support team sent out a quote to the customer for the repairs needed. This was only 2 hours after the drive was dropped off (we told you, we work fast).
The rest was smooth sailing. The customer gave us the go-ahead on the repairs needed, our technician started on it the very next day. He replaced the bad capacitors, refurbished the leaky ones, and replaced the bad circuit board components.
After all of the issues have been repaired, it is our standard to put the newly refurbished part through rigorous testing. We tested this particular Okuma drive for over 2 hours. All tests came back perfect and our customer care team was notified of its completion. This customer was notified that it was finished and they came and picked it back up.
Like we said, getting your repairs done shouldn’t have to cause you headaches or give you the run around to find a fast solution.
With quick flexible service, complete simulation and product testing, full refurbishment, not just repair, decades of industry experience, and superior technical knowledge and support, Precision Zone prides itself on being your industrial repair experts and your go-to solution.