Frequently Asked Questions

Please follow our shipping instructions and you should be all set.
Due to great variation of failures affecting different types of products, it is hard to provide a standard troubleshooting guide. We did however put together some tips for preliminary visual inspection of drives and motors that you can perform on your own prior to sending the item for repair. We also provide free technical support and can help you diagnose your issue to make sure we resolve your issue and repair the proper equipment.
Yes, all products sent to us for repair go through a thorough evaluation and testing at no cost to clients. The purpose of this evaluation is to establish the extent of the damage, identify required replacements needed for a given repair, determine required turnaround and cost of the repair.
If you decide that the cost of repair is higher than expected, and you do not want to replace your faulty item with a new or refurbished product, we will ship the item back to you. The evaluation will still remain free of charge to you, but you will have to cover all related shipping and handling costs.
Precision Zone warrants that for a period of six (6) months on most products sold or serviced and for a period of twelve (12) months on parts and labor on Motor serviced items from the date of shipment. For more detail, please refer to our standard warranty policy.
No, at this time we do not offer any extended warranty coverage.
The carrier is responsible for all and any damage that occurred to your item while it was processed by the shipping company. Precision Zone does not bear any responsibility for any damage to your product during inbound or outbound shipping. We encourage our clients to add insurance when available with the carrier.

Standard Repair Time: 5 – 10 business days. To minimize your equipment downtime, we offer the following rush repair options based on evaluation results and current capacity:

3 business day repair – $100

2 business day repair – $150

Next business day repair – $250

Same day repair – $400

Rush services begin upon approval of the repair after the product has been evaluated.

We accept all major credit cards, wire transfers, ACH payment, and Paypal. We also accept net terms with approved repeat client accounts.
Yes, we offer field or on-site service to clients within 50 mile radius from our main location in Wheeling, IL.
Yes, the minimum order amount is $50.00.
Exchange and refurbished items will ship within 1-2 business days.
We offer free expert technical support. Call us at 847-465-9060 or email us at repair@precisionzone.com and we will connect you with our technical support team.
We offer free expert technical support. Call us at 847-465-9060 or email us at repair@precisionzone.com and we will connect you with our technical support team.

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